We want you and your pets to be happy with what you ordered. If something isn’t right, here’s exactly how it works.
30-day returns
You have 30 days from delivery to request a return on most items
Unused items in their original packaging come back for a full refund. Beds and towels that have been washed or slept on can't be resold, so those need to be unused — though if something arrived damaged or wrong, that's a different situation and it's covered further down.
For health and safety reasons, opened jars of nose butter can't be returned. If a jar arrives damaged or your dog reacts badly to it, don't ship it back — just write to me.
How to start a return
Email us at contact.us@barbrajean.com within 30 days of delivery with your order number and what you'd like to send back.
I'll reply within 1 business day with instructions and the return address.
Ship it back. At your expense, to be refunded upon arrival.
Return shipping
Return shipping is the customer’s responsibility, with one exception: if the item arrived damaged, defective, or wrong, we cover it and you pay nothing.
Refunds
Once your return arrives and we’ve checked it over, we refund the original payment method within 5–7 business days. Original shipping charges aren’t refunded.
What we can’t take back
- Food, treats, supplements, and litter — for health and safety reasons we can’t restock consumables once they’ve left us.
- Items sent back after 30 days, or returned used or damaged.
Damaged or incorrect orders
Contact us within 7 days of delivery with a photo and we’ll replace it or refund you. You don’t need to ship anything back when the mistake is ours.
Not sure before you buy?
Email us. We’d much rather help you choose the right thing than process a return.